Technical Support

If you are having technical difficulties with an existing Fastlane installation please either contact your local reseller or complete our Technical Support form and either email it to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to +44 (0) 208 890 2444.

Technical Support Form:

The following Technical Support options are also available for Fastlane:

IDL offer commissioning services for our products at a day rate plus expenses. The service completes the installation process at any stage from the mechanical installation of the product subject to agreement of the scope of works.

On-Site Support
IDL offer On-Site technical support services to customers that require product engineer assistance for the Installation and Commissioning of our products. This service provides assistance in resolving application issues.

Maintenance Services
IDL offer Maintenance Contracts to provide scheduled preventative works for our products, in particular bespoke installations and Fastlane Plus installations due to the mechanical nature of the product. The service includes a call-out service to provide factory training engineers on site as required.

Custom Enclosure Design
IDL offer a custom enclosure design service for the Fastlane product range.

For further details please contact your local reseller.